At Vehicleyes Installs Ltd, we want to make it as easy as possible for our clients to understand how we work and what to expect. Here are some of the most common questions we receive:

 

📌 Installation

Q: How long does installation take?
A: Most standard installations can be completed in half a day to a full day, depending on the system and vehicle type. Multi-vehicle fleets may take longer, but we always work flexibly to minimise downtime.

Q: Do you offer out-of-hours installation?
A: Yes — our engineers provide a 24/7 flexible installation service, so we can fit around your business schedule.

Q: Can you fit my own camera system?
A: Yes, we offer a Fit Only service where we install customer-supplied equipment. All work is carried out to the same professional standard as our own systems.

 

📌 Coverage & Support

Q: Do you work nationwide?
A: Yes, our engineers cover clients across the UK.

Q: What warranty do I get?
A: All systems come with a 2–3 year manufacturer’s warranty (depending on product) and a 12-month workmanship guarantee from Vehicleyes Installs.

Q: What aftercare support do you provide?
A: We provide ongoing support, troubleshooting, and maintenance. If you ever have an issue, simply contact us and we’ll resolve it quickly.

 

📌 Compliance

Q: Do your systems meet Direct Vision Standard (DVS) requirements?
A: Yes, we install DVS and Progressive Safe System compliant solutions, ensuring your vehicles meet legal requirements.

Q: Can you help us with compliance paperwork?
A: We provide certificates and documentation after installation to demonstrate compliance where required.

 

📌 Pricing & Payment

Q: How much does installation cost?
A: Pricing depends on the system chosen and the number of vehicles. Contact us for a free tailored quote.

Q: Do you require a deposit?
A: Yes, a deposit is payable on booking, with the balance due on completion. Terms will be agreed before any work starts.

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📌 Pilot Scheme & Trials

Q: Can I trial a system before committing to a full installation?
A: Yes — we offer a Pilot Scheme where new clients can trial our systems on up to two vehicles. The installation fee and deposit are fully offset against the final purchase if you proceed.

 

📌 Warranty & Repairs

Q: What happens if a camera or system develops a fault?
A: If it’s within warranty, we’ll repair or replace the system. We also offer ongoing support outside of warranty to keep your fleet running smoothly.

 

📌 Service Hours

Q: Do you install systems outside of normal working hours?
A: Yes — our engineers provide a 24/7 installation service, meaning we can fit your system during evenings, nights, or weekends to minimise disruption.

 

📌 Vehicle Types

Q: Do you only work with HGVs?
A: No — we install camera systems on a wide range of commercial vehicles including vans, HGVs, buses, coaches, and specialist vehicles.

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📌 Downtime

Q: How much downtime will my vehicles have during installation?
A: We pride ourselves on keeping downtime to a minimum. A standard system can usually be installed in half a day to a full day, and we work flexibly around your schedule to reduce disruption.