​ 🔹 Terms & Conditions 

       When booking our services, you agree to the following:

• Quotations: All quotes are valid for 30 days.

• Cancellations: Please give at least 48 hours’ notice. Cancellation fees may apply.

• Access: Customers must provide safe access to vehicles/premises.

• Liability: We are not responsible for damage caused by pre-existing faults or misuse of equipment.

• Ownership: All goods remain the property of Vehicleyes Installs Ltd until paid for in full.

• Data & Privacy: Any personal details provided are used only for billing and service purposes, and are never shared without consent.     

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🔹 Payment Terms

• Standard payment terms are 14 days from invoice date.

• Maximum payment period is 30 days unless agreed in writing.

• Payment can be made by bank transfer or other agreed method.

• Late payments may incur charges in line with the Late Payment of Commercial Debts (Interest) Act 1998.        ​

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🔹  Warranty Policy  

       We stand by the quality of our work and products.

• All installations are covered by a 12-month warranty from the date of completion.

• This covers faults in installation or supplied equipment.

• Damage caused by misuse, accidents, or unauthorised repairs is not covered.

• If you experience a problem, contact us and we will arrange repair or replacement as quickly as possible.

       

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 🔹 Privacy Policy​

• What We Collect – Name, address, contact details, and any information needed to complete your service.

• How We Use It – To provide quotations, complete installations, and process payments.

• Security – Data is stored securely and never shared, except when required by law.

• Your Rights – You may request, correct, or delete your information at any time.

• Cookies – Our website may use cookies to improve user experience.​

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🔹 Complaints Procedure

       Committed to delivering excellent service, if something goes wrong, we want to put it right.

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• Contact Us – Please get in touch by phone or email with the details of your concern.

• Acknowledgement – We will confirm we’ve received your complaint within 2 working days.

• Resolution – We aim to resolve all complaints within 5 working days. If specialist parts or further investigation are needed, we’ll keep you updated.

• Next Steps – If you’re still unhappy after our response, we’ll explain what further options are available.

• We value all feedback as it helps us improve our service. 

       

        Full Policies will be provided to customers, upon request